WHAT ARE SOFTPHONES? BRIEF EXPLANATION TO SOFTPHONES

WHAT ARE SOFTPHONES?


A softphone is computer software that is used to make phone calls to the Internet from any device, including computers, tablets, and mobile devices. A softphone allows users to make telephone calls without a real, physical telephone. Softphones are sometimes called soft clients.


Most softphone applications work together with a headset and microphone, using a special VoIP phone (sometimes called a hard phone) or a device called an analog telephone adapter (such as Magicjack) that calls VoIP from a standard telephone handset. Lets


Although softphones are often associated with mobile or home users, office workers also consider using softphones more convenient than traditional desk phones. Softphones can be installed on any device such as desktop, mobile device, or another computer.


With their help, users can receive calls even from telephone sets, softphones are used in many call centers or customer care centers. This can be problematic for network administrators because the traffic generated by the softphone has the potential to flood the network.


A softphone is software that allows voice-over IP telephony (VoIP) without using a physical IP phone. When a softphone is installed on a PC, laptop, or smart device, it behaves like any other telephone in the network, adding useful new features.


SOFTPHONES

Who uses a softphone?


Softphones are especially convenient for large companies whose facilities are spread across multiple locations.


  • Different providers for voice, messaging, conferencing, and call recording
  • Telecommuter
  • Staff who travel
  • Call center worker
  • Multiple locations
  • For frequent long-distance calls
  • For the need to record calls for training
  • Customer support staff


Benefits of SoftPhone


  • It saves money on headphones.
  • Simple Call Routing and Forwarding
  • Real-time call monitoring
  • Call recording and transcription
  • Integration with CRM

Another advantage of a softphone is that it can move the person where it is needed. More workplaces are becoming remote or telecom friendly. Having a softphone attached to an employee's laptop means that he or she can take an office call while traveling, or while working from home. Similarly, the softphone gives users a single phone number to call regardless of the device they are using.


Benefits of VirtualPBX Softphone


You can run the VirtualPBX softphone app on your iOS and Android smartphone or on your Mac and Windows desktop. As long as you have a data connection.


All standard VirtualPBX features that are available for a VoIP extension are available on VirtualPBX softphones. Take advantage of call recording, conferencing, ring group, direct inward dialing, and ACD Q as you would at your office desk. All softphone calls are also included in your VirtualPBX call log, so you will always have an accurate record.


If you need to go out of your office or business frequently, then you can take a VirtualPBX softphone. Which can give you information about your remote employee from outside, sitting at home, and can use our app for all your business functions.


All calls made with a softphone will appear with the employee's phone number, so your employees can protect their personal privacy and you can maintain your business image.


Our plans include the VirtualPBX softphone smartphone app at no charge, and the VirtualPBX desktop softphone is available for a fraction of the cost of a traditional phone.


Disadvantages of Soft Phones


  • You do not need traditional telephone hardware to use a softphone, for this you need a microphone and headphones. Most softphones offer speakerphone options, but not everyone can talk to the speakerphone on their computer every time.
  • Softphones are dependent on an existing device and an internet connection, if one of them does not happen, users cannot call.
  • If your laptop crashes or you lose an internet connection, then you have to resort to traditional phone devices.

How does a softphone work?


To use a softphone you need the following device:


A desktop computer and headset


A headset is recommended to get you the best sound. We also mentioned having a desktop computer, but many other devices can access softphones if you are not primarily working from a desktop.


You can use any type of computer (laptop or desktop), smartphone, or tablet. Through which you can connect to the Internet.


After this, you will have to install the software program of your VoIP provider on your desktop or device.


Or you can also install the Nextiva App which can be downloaded directly to your desktop computer or mobile device. After following the set-up process and applying your phone settings, the app is ready to work in a few minutes. You need to make your first phone call which is an internet connection.


DSL or cable service


Last, but most importantly, for a softphone, you will need a reliable internet connection to ensure that it has access to sufficient bandwidth.


How does softphone work with call tracking software?


CallRail's softphone technology integrates SDR and AEs with our call tracking and analytics platform to provide actionable data.


Your agent can know the marketing source and location of the caller before taking the softphone. Softphones with CallRail allow real-time call monitoring for training and quality assurance. Users can take notes and add tags while on call to give sales and marketing information to do their work better.


Summary Words


  • A softphone is computer software that is used to make phone calls over the Internet from any device.
  •  Softphones are sometimes called soft clients.
  • Most softphone applications work together with a headset and microphone.
  • Softphones can be installed on any device such as desktop, mobile device, or another computer.
  • Softphones are used in many call centers or customer care centers.
  • Softphones are especially convenient for large companies whose facilities are spread across multiple locations.
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